Privacy Policy

Last updated: June 10, 2026

This privacy policy describes how NOVAE STORE ("we," "us," "our") collects, uses, and protects the personal information of visitors and customers of our online store (the "Site").

By using our Site, you agree to the practices described in this privacy policy.

1. Information We Collect

When you visit our Site or make a purchase, we may collect the following categories of information:

Information you provide directly to us:

Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by our payment providers, see Section 5)

Information collected automatically:

IP address
Browser and device type
Pages visited and time spent on the Site
Browsing data collected through cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Communicate with you about your order (confirmation, shipping updates, customer support)
Respond to inquiries submitted through our Contact page
Improve our Site and your shopping experience
Send you marketing communications, if you have opted in
Prevent fraud and ensure the security of our transactions
Comply with our legal and tax obligations

3. Cookies and Similar Technologies

Our Site uses cookies to ensure proper functioning, analyze traffic, and personalize your shopping experience. Cookies are small text files stored on your device.

You can set your browser to refuse cookies, but this may affect certain features of the Site, such as the shopping cart.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may, however, share your information with:

Service providers: shipping carriers, payment processors, our hosting platform (Shopify), and analytics or email marketing tools, to the extent necessary for them to perform services on our behalf.
Competent authorities, where required by law or to protect our rights, safety, or that of our customers.

All of our service providers are required to protect your data and to use it only for the purposes of the services they provide to us.

5. Payment Security

Payment transactions are processed by secure third-party payment providers integrated into our Shopify platform. NOVAE STORE does not store your full payment card details on its own servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order processing, compliance with our legal, accounting, and tax obligations, and the handling of any disputes.

7. Your Rights

Depending on your place of residence, you may have certain rights regarding your personal information, including:

The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your data
The right to object to or restrict certain processing
The right to data portability
The right to withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us through our Contact page.

8. Marketing Communications

If you have opted in to receive our newsletters or promotional offers, you can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly through our Contact page.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us through our Contact page so we can remove it.

10. International Data Transfers

As part of our international shipping operations (United States, France, Italy, Belgium, and other European countries), your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are carried out with appropriate safeguards in place with the providers we use.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The date of the last update appears at the top of this page.